Change Management

 

Tramada is experienced at assisting businesses change systems and recognise that this can be a difficult process. We are able to manage a smooth transition from your current system in the following areas:

Implementations

This experienced team works with new clients through the operational processes of system set up, what you need to prepare and how to go about it. They’ll provide you with a plan and work with you through each step of the way.

 

Training

When you invest in new technology, it’s absolutely critical that you provide your people with every opportunity to maximize the return on that investment. The training is modular, customized to your business focus (corporate or leisure), inter-active and self paced. A major component in managing the change is to have everyone on board and clearly understanding the benefits of the move and training provides the answers to many of the questions.

For a snapshot of the training delivery, click on the link on the homepage.

 

Support

Once the Implementations team hand over your system they manage the transition to ‘business as usual’ with the Sydney based Support team. On site Support is available at an additional charge, and Tramada Support is available 24/7 via self-logging, but for the first month the team will monitor your calls and work through questions on the phone. All Support staff have a travel background – they know your workflow. At one month after cutover, Support will conduct a formal check of your system and usage to ensure you’re off to a flying start.

Remember that the system is web-based, intuitive and easy to use and has inbuilt page-related help functionality.

 

Account Management

Account Management is provided on site based on number of system users and location, or through a centralised email service.