Security

 

Tramada is designed to be accessed securely over the Internet with the highest possible encryption. XML and file integrations utilise the same secure channels, with access limited by IP address, token or other chosen authentication methods. The system is monitored 24/7.

Response times

Monitoring scripts detect and report slowdowns in key functional areas such as the booking download process. Additional to this, all production servers are subject to continuous monitoring for CPU usage, disk capacity and I/O. Batch functionality runs as a background task when the server has spare capacity ensuring end user performance is not effected and does not interfere with user action response times during business hours.

Acceptance and health check transactions

All enhancements to the system pass through test, staging and preview environments before release to production. Each enhancement is tested by the Tramada Quality Assurance team before approval for inclusion into a release; system components are also subject to automated testing in a continuous build environment to ensure compatibility and interoperability. New functionality is also subjected to performance testing in a production-like environment to ensure peak load capacity targets are met.

System Availability

Currently, our facilities are monitored 24x7 on a minute-by-minute basis, with email and SMS notification to the Information Technology Services Division of faults. Additionally, clients have engaged external monitoring companies such as ACNielson to target specific logins and URLs.