Support
Local Support Desk
The tramada® suite of products are web-based, intuitive, easy to use and come with built-in help functions. But we also understand that each Agency’s needs are unique, so we back up our services with expert guidance and support.
The staff at the Tramada Support Centre are tramada® experts and have undertaken extensive training. The team includes 2nd level support experts to ensure a quick turnaround of all of your support queries.
Support can be accessed via telephone or by directing queries to the dedicated support email address.
Support:-
Hours of operation: 8.30am and 6pm AET (Monday to Friday)
From Australia: 1300 TMD VIP (1300 863 847)
From New Zealand: 0800 452 071
General email queries: vipsupport@tramada.com
web-res email queries: webressupport@tramada.com
On National Australian Public Holidays the Support Centre is closed.
Subscribers to the Tramada Groups Module should contact the Tramada Support Desk for queries relating to the Group Module.
All support calls are logged and there is a detailed escalation process in place, in the event that a complex issue arises.
Online Support
In addition, we also provide online assistance through our extensive document library which is available to users from the tramada® desktop. Our Online Help features Product Reference guides, Version Release notes and self-paced online training modules.
Our friendly professional team look forward to assisting you.
Duncan - Support Centre ManagerDuncan joins Tramada Systems with 10 years of extensive Travel Industry knowledge including experience in Retail, Groups and Corporate travel. Duncan brings strong customer service, management, technology and travel skills to this role. Duncan's previous roles include Team Leader for Travelcorp, and four years working within technology as a helpdesk specialist. |
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Gary - Level 2 Senior Support SpecialistGary joined Tramada Systems in March 2007 and is our Level 2 Senior Support Specialist. Gary’s vast experience of 20 years brings a wealth of system knowledge and includes IT support within wholesale travel and travel management systems. |
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Ozlem - Level 2 Senior Support SpecialistOzlem joined Tramada in 2006 and has undertaken a number of roles including Level 1 Support Specialist and most recently as Test Analyst within our Testing and Quality Assurance team. Ozlem brings over 10 years experience in Retail and Wholesale reservations including ticketing. Ozlem has extensive knowledge in GDS and mid-office support and will be joining Gary as a Level 2 Senior Support Specialist. |
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Peter - Level 1 Senior Support SpecialistPeter has been with Tramada Systems since May 2007 and brings with him over 30 years experience in the travel industry with Corporate and Retail travel agency operations. Peter’s skills include multi GDS, mid and back office travel management systems including the use of tramada® for over 8 years. |
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Jean - Level 1 Support SpecialistJean joined the Tramada Support Team in October 2009. Having recently come from the travel industry, her experience of over twenty-five years with retail, corporate, and group agencies has given her an in-depth knowledge working with the tramada® System. |
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Daisy - Level 1 Support SpecialistDaisy recently joined Tramada Systems and brings with her a strong background within the Travel Industry with her most recent position being with travel.com. Daisy has retail and corporate travel experience including a strong knowledge in Amadeus and currently supports the tramada® next generation product. |
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Mark - Level 1 Support SpecialistMark has been with Tramada Systems since August 2012 and brings with him a strong technology, helpdesk and customer service background. |
