Why Choose Us
Our clients are the best and the brightest, covering all sectors of the Australian and New Zealand travel industry including TMC's, Business Travel Agents, Leisure Agents and home based consortiums. Tramada clients can take much of the credit for the development of the product over 10 years as they continually push the product to the next level. Because of this we were the first to release online real time reporting, integration with a carbon emissions calculator, a duty of care system and integrations with many other external providers of travel related products.
Many of our people are recruited from the travel industry and bring unrivalled experience and knowledge of industry practices and requirements. Our technical people are the best in their field with leading edge knowledge of best practice and current trends. Tramada customers know that the people they speak to understand the needs of their business.
Service and Support
Tramada clients have access to our support team who are dedicated to providing client services ranging from general support queries through logging customisation requirements. All support queries are managed locally.
A comprehensive training program is available to all customers covering every aspect of tramada®. This is provided using blended learning styles including trainer led online, classroom training and a range of self paced modules. From within tramada® there is page related help which provides results in a similar way to internet search engines.
Tramada is designed to be accessed securely over the Internet with the highest possible encryption. XML and file integrations utilise the same secure channels, with access limited by IP address, token or other chosen authentication methods. The system is monitored 24/7.
Data is held in world-class disaster recovery facilities in separate geographical locations. Tramada client's systems operate on mirrored servers and in event of the destruction of the primary server data is quickly availed on the secondary server due to real-time data replication. Additionally, multiple internet connection redundancy is in place.
Tramada is experienced at assisting businesses change systems and recognise that this can be a difficult process. We are able to assist in managing a smooth transition from your current system to tramada®.