10 ways tramada clients have the edge over competitors
They keep their customers in focus
At its heart, the tramada® software solution is designed to save consultants time by removing manual effort from workflows and automating the offline booking process with Offline Automation. Rich customer profiles empower our leisure advisors with client preferences, trends, travel history, insights and more to ensure their customers enjoy a safe, memorable travel experience, and true value for money.
Corporate customers are kept satisfied because tramada ensures their unique requirements are adhered to, from mandatory reference fields and lost savings and other customised reporting, to automatically tracking tickets that are on hold.
And every customer appreciates elegant itineraries from AXUS or Umapped that are interactive, content-rich and conveniently available in a sleek mobile app, web link or PDF. These and many other customer-centric features and functionality of tramada add up to more time available to consultants to provide excellent service to their customers.
They have the foresight to future-proof their business
Tramada’s agile development process and modular design combine to deliver industry-leading integrations, new features and functionality every 6-8 weeks. Unlike “set-and-forget” systems which are quickly out of date and require expensive upgrades. tramada users benefit from regular, incremental updates that constantly add value to their investments in software and user experience.
They find profitability through data
Using historical data, Tramada leisure agents maximise marketing efforts by targeting the right market at the right time, while corporate agents use their data to find missing fees and hotel attachment opportunities. And agents of all types can benefit from revenue-generating integrations such as AirHelp compensation, Onyx hotel commission, and TripLink consolidation of data from flights, hotels and cars booked outside of corporate booking tools.
Their productivity improvement never stops
Tramada’s clients enjoy a wide range of on-the-job learning solutions, starting with Tramada University – convenient online learning courses designed to help new tramada users reach proficiency in the minimum amount of time. And the performance support doesn’t stop there – it continues with a just-in-time, AI-powered guidance tool embedded in the system as well as comprehensive online help pages and FAQs, regular “lunch and learn” webinars, an extensive knowledgebase, guided video tours, and much more.
They can integrate content from here, there, and everywhere
Tramada’s users can aggregate information from their GDS and a wide array of online content providers. In fact, with tramada it’s a snap to source hotel bookings directly from Expedia TAAP, including documentation. Or interface seamlessly with Calypso’s wide range of wholesalers. Or, if they are a Virtuoso member agency, easily manage their reporting needs. Plus, tramada is the only mid-back office solution to integrate with five Online Booking Tools (OBTs). And as more and more content providers arrive on the scene and NDC becomes available, Tramada’s clients will be quickly able to pass on their benefits to customers.
Speaking of the NDC, the tramada NDC solution is a finalist in this year’s Best Travel Agent Technology Innovation category for both AFTA and TAANZ NTIAs!
They convert Duty of Care into a unique customer service offering
Travellers can rest easy knowing that if bad things happen, or simply if they need information, their Tramada advisor has their backs thanks to applications such as International SOS (ISOS). It identifies, locates and alerts passengers anywhere in the world and, if faced with an emergency, enables ISOS’ doctors, logistics coordinators and security teams to swing into action. Other great Duty of Care solutions available to Tramada clients include:
- Concur Risk Messaging, enabling agents to communicate two-way with travellers, automatically and in real-time, about delayed or cancelled flights, or simply to keep them informed of flight and gate information.
- Passenger Locator Report, available at no additional charge to help tramada-powered agents find the whereabouts of passengers using a full range of filters.
- nib Insurance integration, allowing consultants to download an insurance policy directly into a traveller’s booking profile. This removes the need to manually enter the segment, eliminating human error and saving consultants yet more time.
- In cases where an air traveller experiences delays, cancellations, missed connections or is denied boarding, fight compensation claim handling organisation AirHelp can assist air passengers by winning compensation under European Union air passenger rights law – and providing the Tramada agent with an extra income stream by way of a percentage of AirHelp’s commission of the compensation.
- And we recognise we have a Duty of Care to the environment, too. That’s why we also integrate with South Pole, a leading global provider of sustainability solutions, to provide metrics to calculate the amount of flight emissions. This enables businesses to offset carbon emissions by purchasing carbon credits, and for Tramada clients to turn corporate social responsibility into yet another competitive advantage.
They get it right the first time
With tramada’s sophisticated series of flags and defaults to meet the unique requirements of each customer, data accuracy and streamlined workflows result in big savings in time and cost, as well as elimination of human errors that can come with an associated price tag. Client and consultant satisfaction is also increased. A great example of this power is the use of the tramada GDS App to complete the booking process from within the familiar GDS workspace in combination with our offline automation capabilities. With benefits like these it’s not surprising our GDS App was a Best Travel Agent Technology Innovation finalist in 2018’s National Travel Industry Awards (NTIAs) for AFTA and TAANZ.
They have the secure, state-of-the-art payment solutions they want and need
The ability to streamline processing of cashless payments – including documentation generation, automatically and securely in a PCI DSS-compliant environment – is made easy with a great range of payment solutions. These include our Payment Gateway options including Mint Payments which replaces the EFTPOS transactions and can remove the pain of identifying the variable merchant fees for Visa and Mastercard and risk of an RBA merchant fee surcharge breach – while earning Frequent Flyer Points. We also offer the tramada Pay Now functionality, and convenient card extracts such as AirPlus, Amex BTA, Diners, Mastercard, Visa, E-charge from eNett, ANZ Direct Entry, BPay, Pay-mada, Payment/Receipt Order Form, and Westpac Direct Entry.
Business insights help them make better business decisions
Tramada’s embedded Business Intelligence (BI) capability, connect BI, empowers users to easily build custom reports and interactive dashboards, and schedule reports, all without having to be a technical wizard. This ability is used to generate extra revenue, improve travel policy compliance, reduce leakage, improve levels of risk management and duty of care, and focus on personalised service excellence that delights customers.
The bottom line: travel technology that’s essential for success
At the end of the day, and for every travel business from small niche leisure specialist to the largest TMC, tramada drives substantial ROI. How? By time-saving processes, improved accuracy, best-of-breed third-party tools, increased customer (and employee) satisfaction, automation, and business insights needed to drive profits today – and to future-proof their travel business for whatever tomorrow brings.
In short, the tramada solution scores a “10 out of 10” on anyone’s checklist, and its clients are reaping its many benefits. What about you? For more information or an obligation-free demonstration, please contact us at firstname.lastname@example.org.