News & Insights

/News & Insights/

Bespoke need not mean “manual”

2019-06-21T11:26:02+00:00June 21st, 2019|Automation, Information Management, Offline Automation, Technology|

Bespoke need not mean “manual” Every day, the travel industry discovers new uses for technology such as the internet, robotics, and biometrics. However, the lion’s share of the travel advisor’s role remains to advise. That is, investing the time to listen to and understand their customer-then creating a bespoke experience that meets their specific needs. [...]

Inside the NDC – an interview with Tramada’s Björn Böhme

2019-06-11T08:57:43+00:00June 11th, 2019|In the News, Information Management, NDC, Technology|

Inside the NDC - an interview with Tramada’s Björn Böhme Global Director of Product and Engineering for Tramada Systems, Björn Böhme, was recently interviewed by FESTIVE ROAD’s Mike Orchard on behalf of IATA. The topic: the New Distribution Capability, or NDC. Here we share highlights from their intriguing discussion. Mike:  In layman’s terms, what is [...]

Prepared for the NDC? We are.

2019-06-04T12:40:38+00:00June 4th, 2019|NDC, Technology|

Prepared for the NDC? We are. It’s that time of financial year when agents, suppliers and associations convene to plan the year ahead. As diverse as these individuals and groups are, one hot topic is being discussed everywhere: IATA’s revolutionary New Distribution Capability, or NDC. Discussion has moved on from questions such as “What is [...]

10 ways tramada clients have the edge on competitors

2019-05-28T08:26:44+00:00May 28th, 2019|Automation, Business Intelligence, Customer service, Duty of care, Information Management, NDC, Reporting, Security, Sustainability, Technology|

10 ways tramada clients have the edge over competitors They keep their customers in focus At its heart, the tramada® software solution is designed to save consultants time by removing manual effort from workflows and automating the offline booking process with Offline Automation. Rich customer profiles empower our leisure advisors with client preferences, trends, travel [...]

Measure, Improve, Profit

2019-04-30T10:49:51+00:00April 30th, 2019|Business Intelligence, In the News, Information Management, Reporting, Technology|

Measure, Improve, Profit. Investing in any significant purchase comes with it the responsibility to do a little homework prior to purchase. Commonly we make a list of all the must-haves and nice-to-haves, talk to others with relevant experience, consider the options, then determine transition periods and timing. When converting to a new mid/back office like [...]

Doing the right thing is good business

2019-04-16T12:02:36+00:00April 16th, 2019|Sustainability, Technology|

Doing the right thing is good business In 2017, aviation alone released 859 million tonnes of carbon dioxide (CO2) into the atmosphere globally, and if the industry was a country its emissions would rank 7th in the world, next to Germany, according to Australia's Choice magazine. And the problem is growing. The Australasian Emission Reduction Summit [...]

Safer than houses

2019-04-02T14:29:08+00:00April 2nd, 2019|In the News, Information Management, Security, Technology|

Safer than houses We recently spoke with a non-Tramada agent who had lost all of their travel data with the theft of their office computers. Tramada was recommended to them as a safeguard from ever losing data again. That’s because in 2001 tramada® became the first cloud-based mid/back-office for travel agents in Australia and New [...]

Turning pain of change into productivity gains

2019-03-26T14:42:59+00:00March 26th, 2019|Change management, Information Management, NDC, Technology|

Turning pain of change into productivity gains Introducing a new software system into a business can bring with it many changes, and some with significant costs attached - as recently demonstrated when Queensland’s Department of Health announced a AU$30 million change management expenditure on top of its implementation costs for new enterprise software. Change management [...]

Passenger Locator Report enhanced to identify Boeing 737 MAX air segments

2019-05-06T10:35:53+00:00March 14th, 2019|Duty of care, In the News, Press Release, Reporting, Technology|

Passenger Locator Report enhanced to identify Boeing 737 MAX aircraft air segments Agents can now locate passengers anywhere in the world impacted by Boeing grounding Sydney, Australia – 14 March 2019 – Tramada Systems has enhanced its popular Passenger Locator Report to assist agents to identify air passengers affected by the Boeing Company’s grounding of [...]