Information Management

/Information Management

Ready your ‘rainy day’ activities

2020-03-06T01:13:29+00:00March 6th, 2020|AFTA, Automation, Change management, Coronavirus, Duty of care, Information Management|

Ready your 'rainy day' activities It’s a concerning time, with the recent barrage of factors hitting the Australia and New Zealand travel industry (insolvent suppliers, bushfires, volcanoes, coronavirus). In particular COVID-19 has terribly affected travel and many agents are busy managing cancelations and rebookings, while expecting a slow down in sales for a few months [...]

To 2FA or not to 2FA

2019-09-24T10:27:43+00:00September 24th, 2019|Automation, Information Management, Privacy, Security|

To 2FA or not to 2FA Hackers are hungry for your passwords. That's the message from the Office of the Australian Information Commissioner (OAIC) when reporting that one in three data breaches last quarter were caused by compromised credentials, i.e. log-in information and passwords used to gain unauthorised access. It's a timely reminder that protecting passwords involves [...]

Use data to power your success

2019-08-23T14:02:57+00:00August 23rd, 2019|Business Intelligence, Customer service, Information Management, Reporting|

Use data to power your success If you're following the SailGP series like our CFO, you’ll know about a recent incident where one of these high-tech boats took a nosedive at high speed, snapping its winged sail in two. It happened so fast that its crew didn’t know what had gone wrong, and it was only [...]

Bespoke need not mean “manual”

2019-06-21T11:26:02+00:00June 21st, 2019|Automation, Information Management, Offline Automation, Technology|

Bespoke need not mean “manual” Every day, the travel industry discovers new uses for technology such as the internet, robotics, and biometrics. However, the lion’s share of the travel advisor’s role remains to advise. That is, investing the time to listen to and understand their customer-then creating a bespoke experience that meets their specific needs. [...]

Inside the NDC – an interview with Tramada’s Björn Böhme

2019-06-11T08:57:43+00:00June 11th, 2019|In the News, Information Management, NDC, Technology|

Inside the NDC - an interview with Tramada’s Björn Böhme Global Director of Product and Engineering for Tramada Systems, Björn Böhme, was recently interviewed by FESTIVE ROAD’s Mike Orchard on behalf of IATA. The topic: the New Distribution Capability, or NDC. Here we share highlights from their intriguing discussion. Mike:  In layman’s terms, what is [...]

10 ways tramada clients have the edge on competitors

2019-05-28T08:26:44+00:00May 28th, 2019|Automation, Business Intelligence, Customer service, Duty of care, Information Management, NDC, Reporting, Security, Sustainability, Technology|

10 ways tramada clients have the edge over competitors They keep their customers in focus At its heart, the tramada® software solution is designed to save consultants time by removing manual effort from workflows and automating the offline booking process with Offline Automation. Rich customer profiles empower our leisure advisors with client preferences, trends, travel [...]

Measure, Improve, Profit

2019-04-30T10:49:51+00:00April 30th, 2019|Business Intelligence, In the News, Information Management, Reporting, Technology|

Measure, Improve, Profit. Investing in any significant purchase comes with it the responsibility to do a little homework prior to purchase. Commonly we make a list of all the must-haves and nice-to-haves, talk to others with relevant experience, consider the options, then determine transition periods and timing. When converting to a new mid/back office like [...]

Safer than houses

2019-04-02T14:29:08+00:00April 2nd, 2019|In the News, Information Management, Security, Technology|

Safer than houses We recently spoke with a non-Tramada agent who had lost all of their travel data with the theft of their office computers. Tramada was recommended to them as a safeguard from ever losing data again. That’s because in 2001 tramada® became the first cloud-based mid/back-office for travel agents in Australia and New [...]

Turning pain of change into productivity gains

2019-03-26T14:42:59+00:00March 26th, 2019|Change management, Information Management, NDC, Technology|

Turning pain of change into productivity gains Introducing a new software system into a business can bring with it many changes, and some with significant costs attached - as recently demonstrated when Queensland’s Department of Health announced a AU$30 million change management expenditure on top of its implementation costs for new enterprise software. Change management [...]

Tramada adds Pay Now functionality to its Mint Payment Gateway

2019-02-26T08:55:11+00:00February 26th, 2019|Customer service, eCommerce, In the News, Information Management, Partnership, Press Release, Security, Technology|

Tramada adds Pay Now functionality to its Mint Payment Gateway Sydney, Australia – 26 February 2019 – Tramada Systems has introduced an enhancement to its Payment Gateway module with Mint Payments that dramatically increases customer service and security of payment transactions. Agencies using the tramada® Mint Payment Gateway can now add the new Tramada Pay [...]