Compete with Tramada and Compleat
Tramada Systems was founded as an independent platform to enable all travel agents to compete with the technical capabilities of global agencies. With global agencies recently announcing price tracking technology – allowing for a “price-drop guarantee” – it’s timely to remind readers that fare search functionality is not new, at least not to Tramada clients.
Price tracking magic happens thanks to our integration with Concur® Compleat, ensuring agents receive alerts about lower fares, automatically, from Compleat’s scan of the GDS at agent-defined intervals. Should a lower fare be found prior to ticketing, alerts are sent to the agent who can elect to re-book the itinerary at the lower rate. If so, the PNR is modified in the tramada® technology platform.
Automation at its finest
Agents using Compleat routines can run custom searches, incorporate their agency’s contracts and associated pricing into searches, and even customise different search schedules for individual customers. Additional Concur Compleat functionality is available to find lower hotel rates and room availability, again alerting the agent if these are found.
By removing the “manual” from the ticketing process for offline bookings, this is automation at its finest, replacing tedious manual steps with streamlined workflows, increased data integrity, improved consultant productivity (and job satisfaction levels) and, crucially, value-add service – such as a price-drop guarantee – delighting customers.
This article first appeared on page 5 of the July 27, 2018 edition of Australia’s Travel Daily.