New tramada® module automates reconciliation of non-ticket commissions

/New tramada® module automates reconciliation of non-ticket commissions

New tramada® module automates reconciliation of non-ticket commissions


New tramada® module automates reconciliation of non-ticket commissions

SYDNEY – 5 November 2019 – Tramada Systems has introduced a new module for its tramada® travel technology platform that automates reconciliation of non-ticket commissions, removing manual effort, increasing speed and accuracy, and dramatically improving efficiency in identifying/collecting commissions.

In every travel agency, today’s slender profit margins make the accurate, timely collection of commissions from various non-ticketed segments (such as pre-paid or paid-direct hotel, car, and insurance segments) a business imperative that is directly linked to profitability.

The new tramada Non-Ticket Reconciliation module enables agencies to import a commission statement and quickly reconcile received commissions. It automates the process of linking booking numbers to segments in tramada, identifies non-ticket costings and any commission variances, auto-adjusts commission amounts, and issues receipts.

In a typical instance, this automation will save two-thirds of the reconciliation processing time previously needed.

Additionally, the new module improves accuracy by removing human error and improving the process to effectively chase commissions, resulting in further increases in the efficiency of managing commission collection.

“Key to running a successful travel business” – Penny Spencer

Penny Spencer, Managing Director of multi-award winning Spencer Travel, which was involved in the testing of the new module, reported major time savings and accuracy improvements.

“Agent commission reconciliation is key to running a successful travel business, and it requires a great deal of effort and monitoring to make sure reconciliation matches up with accounting records. Preparing spreadsheets, locating booking numbers and adjusting commissions can take hours and hours of work,” she said.

“The time savings and improvements in accuracy and efficiency we gain from Tramada’s new module are profound by no longer having to manually reconcile creditor statements against individual bookings/segments and then having to perform the adjustments, receipts and bank deposits manually,” said Spencer.

“More importantly, the module results in an admin team who are more productive, and, at the end of the day, a business benefiting from significantly greater efficiency,” she said.

Auto-create function for fast hotel information

Susan Enners, Country Manager Australia and New Zealand of Tramada Systems, said, “This new module is another part of our product strategy to boost agency productivity and increase accuracy using the power of automation. Every time a manual process is automated, agencies enjoy a considerable efficiency gain, grow staff satisfaction, and, ultimately, build competitive advantage,” Enners said.

The new Non-Ticket Reconciliation module is available for all tramada system types: Standard, Premier, and Broker. For further information, please contact, phone +61 2 8227 7333 or visit


About Spencer Travel

Spencer Travel is a world-class corporate travel agency established in 1998 by travel business veteran Penny Spencer. Well known for its uncompromising focus on service excellence, the agency has won numerous awards for its outstanding service and staff members including Best Corporate Travel Agency (Single Location) in AFTA’s National Travel Industry Awards (NTIA) four years in succession, and was the first agency to be inducted into NTIA’s prestigious Hall of Fame. Since 2003, Spencer Travel has been one of only 100 Australian agencies who are part of the invitation-only Qantas Agent Platinum Club as well as other prestigious travel affiliations such as British Airways Prestige, Emirates Preferred, Four Seasons Preferred Partner, Virtuoso, Starwood Luxury Privileges, and Mandarin Oriental Club. For more information, please telephone +61 (0) 2 9281 5477, email, or visit

2019-11-11T16:03:14+00:00November 5th, 2019|Automation, In the News, Press Release, Technology|