Tramada Systems Signs First Global TMC Agreement with TAG, Following Proven Dramatic Regional Productivity Savings
DALLAS –25 September 2019 – Tramada Systems and travel management company TAG today announced the signing of the first global TMC implementation agreement for tramada®, the cloud-based post-booking software from Tramada Systems.
TAG first implemented tramada in the Australasian region, where the software has been in place for a year. The global expansion of the relationship between the companies under the new agreement was driven by the regional results, which showed dramatic increases in automation and agent productivity for TAG after implementing tramada.
“It would be an understatement to say the results TAG has achieved with tramada are impressive,” said Stuart Mackay, Chief Technology Officer for TAG. “The level of automation used during our booking process has increased significantly with tramada, which has improved overall client experience in multiple ways as well as enabling our company to increase cost savings and revenues and improve our ability to be more agile in an ever-changing environment.”
TAG’s implementation of tramada in the Australasian region provides the agency with industry-leading travel management software that supports agency growth by improving efficiencies and enhancing productivity, as well as providing agents the ability to spend more time focusing on customer service. Other benefits include access to NDC and other hybrid content sources as well as the use of rich business intelligence in real-time to improve TAG’s bottom-line.
“We are delighted to announce this global agreement with TAG, one of the world’s leading travel and event management companies,” said Jo O’Brien, Global CEO of Tramada Systems. “Their passion and commitment to delivering a personalised service to their clients is matched by their dedication to seamless processes that reduce friction for their agents and clients. From day one, it was clear to both companies that we have a shared vision for the future and we are excited about this next phase, as we bring that vision to life.”
TAG’s implementation of tramada beyond Australasia began in September this year.
About Tramada Systems
Tramada Systems is a leader in travel technology that minimises the need for travel consultants’ manual interventions by automating all client data document production and financial transactions related to travel bookings. The tramada platform is designed by travel agents, for travel agents. It is used by 400 travel agencies who service more than 80 multinational corporations, 100 ASX-listed companies and 60 government departments, agencies and universities. Cloud-based, BI-enabled and flexible, tramada meets travel businesses’ unique reporting needs and provides true freedom of choice because it works with any or all GDSs as well as IATA’s NDC. The solution’s modular design enables more than 50 best-of-breed applications for CRM, payments, expense management, e-marketing, itineraries and more, and integrates seamlessly with online content from multiple sources. The organisation has clients in the USA, Australia, and New Zealand. For further information, please contact firstname.lastname@example.org, phone +61 2 8227 7333 or visit tramada.com.
Established in 1988, TAG (formerly known as The Appointment Group) has grown to become one of the world’s leading travel and event management companies. From day one, TAG has established themselves as a high-end, service-driven company, committed to meeting the needs of a diverse marketplace. And today, TAG has more divisions than any other travel management company: Corporate, Touring, Events, Private Travel and Film and Media located in 11 global office locations across four continents.