NEWS: December 2016, Sydney: Tramada Systems announces the availability of the major Version 5.0 release of their industry leading CRM and Travel Financial Management Solution, tramada®. Version 5.0 delivers deep functionality on major initiatives with the new reporting suite and workflow automation modules to all clients.
John Tran, Head of Product Tramada Systems says “2016 has seen us focus on a series of major functional enhancements that will shape our product well into the future. Version 5.0 completes these initiatives with significant developments in Reporting, Automation and Integrations.”
The new standard reports provide a set of operational reports that help make better business decisions and improve customer service. Tramada Systems continues to lead the market in workflow automation and integration with technology partners delivering efficiencies that positively impact the bottom line of travel agencies.
Online User Guidance
Exciting new online user guidance technology will be embedded within core tramada® Version 5.0. Users are offered assistance if needed at a particular point in a workflow and guidance is provided at each step of that workflow as to how to proceed.
Online “walk-throughs” for a number of key workflows within tramada® will be included and others will be released as they become available. These “walk-throughs” help consultants easily complete workflows that are undertaken infrequently as well as educate consultants who are new to the system.
The future is GDS Integration
The Version 5 series of releases will continue to focus on GDS integration bridging the gap between the GDS and tramada®. tramada® will be visible within the GDS point of sale so consultants don’t need to toggle between the GDS and tramada®. This will allow them to complete subsequent processing where configurations are stored in tramada® such as the application of service fees, policy exceptions and other automation triggers.
The future includes one single integrated interface where the tramada® profile is automatically pushed into the GDS.
John concludes “Technology needs to be an enabler. It is important that a travel agency’s technology environment supports business growth and scales as business scales. Agencies using tramada® are able to utilise the functionality as strategic levers to drive specific areas of their business in the way they need to and at the time that makes sense to them.”