Implementation
and Support
Seamless implementation, backed by dedicated Tramada support, is a key part of our value proposition.
We’ve designed our software to integrate smoothly with over 50 products, including online booking tools, mobile solutions, expense systems, and travel CRM systems.
Our team are highly experienced at assisting customers throughout the implementation process, offering structured support for:
- Change Management
- Systems Integration
- Workflow Optimisation
Tramada Support Centre
The Tramada suite of products are web-based, intuitive and come with built-in help functions. We also understand that each agency’s needs are unique, so we back up our services with expert guidance and support.
The team includes 2nd level support experts to ensure a quick turnaround for all of your support queries. For the first month, the team will monitor your calls and work through questions on the phone. All Support staff have a travel background – they know your workflow. At one month after cutover, Support will conduct a formal check of your system and usage to ensure you’re off to a flying start.
360° Tramada Connect Support
360° Tramada Connect Support is our real-time two-way logging support system. Clients log their own support requests through our online portal, receiving full visibility of the support query as it travels through the system in real-time.
You can interact with Tramada throughout the process, providing more information or comments as the issue progresses, leading to more efficient settlement of the issue. As you log the issue, the Knowledge Base is automatically searched presenting relevant Q&A on screen that may resolve the issue at that that point. Even better!
Online Help & Knowledge Base
All our customers have access to our online help pages and our extensive Knowledge Base. From within Tramada, there is page-related help which provides results in a similar way to internet search engines. Our extensive document library features Product Reference guides, Version Release notes and self-paced online training modules.
The Knowledge Base consists of over 500 FAQs which are efficiently parsed using topic labels to rapidly find the answers to our clients’ questions. The Knowledge Base is a living library of Q&A that is constantly being updated through our Support Centre activity.