Tramada Support Centre
The tramada® suite of products are web-based, intuitive, easy to use and come with built-in help functions. But we also understand that each Agency’s needs are unique, so we back up our services with expert guidance and support.
The staff at the Tramada Support Centre are tramada experts and have undertaken extensive training. The team includes 2nd level support experts to ensure a quick turnaround for all of your support queries.
Support is provided by phone and on-line logging.
360° tramada connect support
360° tramada connect support is our real-time two way logging support system. Clients log their own support requests through our on-line portal, receiving full visibility of the support query as it travels through the system in real-time. You can interact with Tramada throughout the process, providing more information or comments as the issue progresses, leading to more efficient settlement of the issue. As you log the issue, the Knowledge Base is automatically searched presenting relevant Q&A on screen that may resolve the issue at that that point. Even better!
For the first month the team will monitor your calls and work through questions on the phone. All Support staff have a travel background – they know your workflow. At one month after cutover, Support will conduct a formal check of your system and usage to ensure you’re off to a flying start.